Shipping & Delivery Policy
Last Updated: August 17, 2026
Welcome to Nova Books. We are committed to delivering your books safely and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.
1. Shipping Coverage
Nova Books currently provides shipping services within India only.
We aim to deliver orders to most serviceable locations across India through our trusted shipping partners.
2. Order Processing Time
Orders are generally processed and dispatched within 1–2 business days after successful order confirmation and payment.
Orders placed on weekends or public holidays may be processed on the next business day.
In case of any unexpected delay in processing, we will try to notify you through the contact information provided during checkout.
3. Estimated Delivery Time
After dispatch, the estimated delivery time is generally:
- Metro & Major Cities: 2–5 business days
- Other Locations: 4–7 business days
- Remote/Rural Areas: 5–10 business days
Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.
Any applicable free-shipping offers will be clearly mentioned on our website or during checkout.
5. Order Tracking
Once your order has been dispatched, tracking information may be provided to you through your registered email address or other available communication channels.
You can use the tracking information to check the current status of your shipment.
6. Delivery Attempts
Our shipping partners may make multiple delivery attempts if the customer is unavailable.
Please ensure that the delivery address and contact details provided during checkout are accurate and complete.
If an order cannot be delivered because of an incorrect address, incomplete address, or repeated delivery failure, the shipment may be returned to us.
7. Incorrect or Incomplete Address
Customers are responsible for providing a correct and complete delivery address.
Nova Books will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.
If you notice an error in your delivery address, please contact us as soon as possible at example@ecoplant.com.
8. Delayed Delivery
Although we make every effort to deliver your order within the estimated timeframe, delays may occur due to:
- Severe weather conditions
- Natural disasters
- Public holidays
- Courier or logistics issues
- Transportation disruptions
- Incorrect address or contact information
- High order volumes
- Other circumstances beyond our reasonable control
We appreciate your patience in such situations.
9. Damaged, Wrong, or Missing Items
Please inspect your package carefully when you receive it.
If you receive a book that is:
- Damaged during transit
- Incorrect
- Missing from your order
- Significantly different from what you ordered
please contact us within 48 hours of delivery at example@ecoplant.com.
For damaged or incorrect items, we may request photographs or videos of the package and product to help us investigate the issue.
10. Lost or Undelivered Orders
If your order shows as delivered but you have not received it, please contact us as soon as possible.
We will coordinate with the relevant shipping partner to investigate the delivery status and take appropriate action.
11. Delivery to Remote Areas
Delivery to certain remote or difficult-to-service locations may require additional time.
If a courier partner does not service a particular location, we may contact the customer regarding an alternative delivery option or cancellation, where applicable.
12. International Shipping
Nova Books currently does not offer international shipping.
Orders can only be placed for delivery within India.
13. Contact Us
If you have any questions regarding your order, shipping, or delivery, please contact us:
Contact:
+91 8617773932
example@email.com